For further information, please contact us on: 0800 169 2305

Customer help

How to Order

From order placement through to delivery of goods, we pride ourselves in being easy to do business with.

Order methods

Every OTC Direct customer benefits from a dedicated account manager, that provides a first-class service tailored to each business’ unique needs.  We offer a number of different ways in which you can get in touch:

  • Online
  • E-mail
  • PMR
  • Phone
  • Fax

Our dedicated team

Our telesales advisers are able to help with all ordering queries, no matter the platform. We also have a dedicated team of customer service advisers on-hand to help with delivery, invoice, credit, and account enquiries. They work closely with the sales team to make sure accounts are managed in the most efficient manner possible. 

Call us today: 0800 169 2305